How To Keep Your Clients For Longer

How To Keep Your Clients For Longer

How To Keep Your Clients For Longer

January 12, 2023

What Is Life-Time-Value?

Life-Time-Value (LTV) is the average amount of revenue a customer will contribute to your business over the time they work with you. So, if you charge a retainer ($2k) for your service and, on average, a person stays with you for 3 months, your average LTV is $6k.

Restaurant (Single Client) → $20/meal → 2x/week → 1 year → LTV = $2,080

SMMA (Single Client) → $1,000/month → 3 months → LTV = $3,000

SaaS (Single Client) → $50/month → 3 months → LTV = $150

How Can I Make More Money Leveraging LTV?

Let's say you own a marketing agency and you currently have a few clients, but want to increase the amount they pay you over the time they work with you.

Simply take the AOV x ART = LTV

This calculation spits out a number that shows you how much you get paid per customer you onboard.

Now, how can you increase that number?

Create UPSELLS/DOWNSELLS within your business.

Creating Upsells

Upsells are higher ticket offers that you present to your clients to help them get closer to their goals while working with you.

When I had a home improvement marketing agency, we had TONS of upsells and went from a $2k-$3k LTV to $5k+.

How?

Well, once we onboarded a client, we offered other things like:

  • Google My Business Creation

  • Cold Email

  • Sales Reps

  • Etc.

Simply make a list of things you can sell to your current and non-current clients that will make you more money.

Creating Downsells

Downsells are a bit different and work really well when a potential prospect cannot afford your main service.

This also happened a lot in our company, where people could not pay for what we had to offer but still wanted to benefit from our services.

So we offered things like:

  • A Website

  • Google Reviews

  • CRM Access

  • Etc.

Again, simply make a list of things you can sell to your current and non-current clients that will make you more money.

Increase Client Retention

Now, let's say you can't figure out any downsells/upsells and want to just keep your business as is.

What you're going to want to do is figure out ways to increase the time your clients stay with you.

Here are some DUMMY simple ways:

  • Provide good results.

    • Easier said than done, but done right, clients will never leave you.

  • Keep clients notified.

    • A big part of client retention is keeping your clients updated on what's going on. Do things like notifying your client when each step in the service delivery process is completed, notifying them when you get results, and much more.

  • Overdeliver.

    • Something that worked very well in our agency was promising 2-3 roofing/HVAC jobs every month, but delivering 5+. What this does is set a good standard for your company and keeps people working with you for a LONG time.

The Final Step

The last step in increasing the Life-Time-Value of each and every one of your customers is…

Not having a sh*tty service.

The key to a successful business is not to be the best in everything but to provide the best results, in one niche, for one type of person.

Do that, and you'll never have to worry about money ever again.

What Is Life-Time-Value?

Life-Time-Value (LTV) is the average amount of revenue a customer will contribute to your business over the time they work with you. So, if you charge a retainer ($2k) for your service and, on average, a person stays with you for 3 months, your average LTV is $6k.

Restaurant (Single Client) → $20/meal → 2x/week → 1 year → LTV = $2,080

SMMA (Single Client) → $1,000/month → 3 months → LTV = $3,000

SaaS (Single Client) → $50/month → 3 months → LTV = $150

How Can I Make More Money Leveraging LTV?

Let's say you own a marketing agency and you currently have a few clients, but want to increase the amount they pay you over the time they work with you.

Simply take the AOV x ART = LTV

This calculation spits out a number that shows you how much you get paid per customer you onboard.

Now, how can you increase that number?

Create UPSELLS/DOWNSELLS within your business.

Creating Upsells

Upsells are higher ticket offers that you present to your clients to help them get closer to their goals while working with you.

When I had a home improvement marketing agency, we had TONS of upsells and went from a $2k-$3k LTV to $5k+.

How?

Well, once we onboarded a client, we offered other things like:

  • Google My Business Creation

  • Cold Email

  • Sales Reps

  • Etc.

Simply make a list of things you can sell to your current and non-current clients that will make you more money.

Creating Downsells

Downsells are a bit different and work really well when a potential prospect cannot afford your main service.

This also happened a lot in our company, where people could not pay for what we had to offer but still wanted to benefit from our services.

So we offered things like:

  • A Website

  • Google Reviews

  • CRM Access

  • Etc.

Again, simply make a list of things you can sell to your current and non-current clients that will make you more money.

Increase Client Retention

Now, let's say you can't figure out any downsells/upsells and want to just keep your business as is.

What you're going to want to do is figure out ways to increase the time your clients stay with you.

Here are some DUMMY simple ways:

  • Provide good results.

    • Easier said than done, but done right, clients will never leave you.

  • Keep clients notified.

    • A big part of client retention is keeping your clients updated on what's going on. Do things like notifying your client when each step in the service delivery process is completed, notifying them when you get results, and much more.

  • Overdeliver.

    • Something that worked very well in our agency was promising 2-3 roofing/HVAC jobs every month, but delivering 5+. What this does is set a good standard for your company and keeps people working with you for a LONG time.

The Final Step

The last step in increasing the Life-Time-Value of each and every one of your customers is…

Not having a sh*tty service.

The key to a successful business is not to be the best in everything but to provide the best results, in one niche, for one type of person.

Do that, and you'll never have to worry about money ever again.

What Is Life-Time-Value?

Life-Time-Value (LTV) is the average amount of revenue a customer will contribute to your business over the time they work with you. So, if you charge a retainer ($2k) for your service and, on average, a person stays with you for 3 months, your average LTV is $6k.

Restaurant (Single Client) → $20/meal → 2x/week → 1 year → LTV = $2,080

SMMA (Single Client) → $1,000/month → 3 months → LTV = $3,000

SaaS (Single Client) → $50/month → 3 months → LTV = $150

How Can I Make More Money Leveraging LTV?

Let's say you own a marketing agency and you currently have a few clients, but want to increase the amount they pay you over the time they work with you.

Simply take the AOV x ART = LTV

This calculation spits out a number that shows you how much you get paid per customer you onboard.

Now, how can you increase that number?

Create UPSELLS/DOWNSELLS within your business.

Creating Upsells

Upsells are higher ticket offers that you present to your clients to help them get closer to their goals while working with you.

When I had a home improvement marketing agency, we had TONS of upsells and went from a $2k-$3k LTV to $5k+.

How?

Well, once we onboarded a client, we offered other things like:

  • Google My Business Creation

  • Cold Email

  • Sales Reps

  • Etc.

Simply make a list of things you can sell to your current and non-current clients that will make you more money.

Creating Downsells

Downsells are a bit different and work really well when a potential prospect cannot afford your main service.

This also happened a lot in our company, where people could not pay for what we had to offer but still wanted to benefit from our services.

So we offered things like:

  • A Website

  • Google Reviews

  • CRM Access

  • Etc.

Again, simply make a list of things you can sell to your current and non-current clients that will make you more money.

Increase Client Retention

Now, let's say you can't figure out any downsells/upsells and want to just keep your business as is.

What you're going to want to do is figure out ways to increase the time your clients stay with you.

Here are some DUMMY simple ways:

  • Provide good results.

    • Easier said than done, but done right, clients will never leave you.

  • Keep clients notified.

    • A big part of client retention is keeping your clients updated on what's going on. Do things like notifying your client when each step in the service delivery process is completed, notifying them when you get results, and much more.

  • Overdeliver.

    • Something that worked very well in our agency was promising 2-3 roofing/HVAC jobs every month, but delivering 5+. What this does is set a good standard for your company and keeps people working with you for a LONG time.

The Final Step

The last step in increasing the Life-Time-Value of each and every one of your customers is…

Not having a sh*tty service.

The key to a successful business is not to be the best in everything but to provide the best results, in one niche, for one type of person.

Do that, and you'll never have to worry about money ever again.

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Borks is a full end-to-end

consulting firm, dedicated

to helping B2B service-based

businesses acquire more business

using outbound outreach.

CONTACT US

633 Pierce Ave, Linden, New Jersey

hello@borks.io

+1 732 754 2144

Copyright 2023. All rights Reserved.

From the team that brought you

Borks is a full end-to-end

consulting firm, dedicated

to helping B2B service-based

businesses acquire more business

using outbound outreach.

CONTACT US

633 Pierce Ave, Linden, New Jersey

hello@borks.io

+1 732 754 2144

Copyright 2023. All rights Reserved.

From the team that brought you

Borks is a full end-to-end

consulting firm, dedicated

to helping B2B service-based

businesses acquire more business

using outbound outreach.

CONTACT US

633 Pierce Ave, Linden, New Jersey

hello@borks.io

+1 732 754 2144

Copyright 2023. All rights Reserved.

From the team that brought you